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September 06 , 2011 Tuesday

Sany Overseas 311 Service Commitment Makes Sure Customer Enjoy Fastest Service

"3": Sany waives labour charge for customer services within 3000 working hours or 18 months, whichever comes earlier;


"1": Sany engineers will arrive at customer's place on time as required. All common malfunctions will be treated in one day;


"1": Common parts will be delivered to customer in one day:
 

① Provided that the customer's country/region is covered by Sany's spare parts network;
② Parts will be delivered to customer in first-tier cities in one day, and in second-tier cities in two days;


Failure to meet the above, Sany promises to give a compensation of 50 USD for 0-3 hours' delay; a compensation of 100 USD for 3-6 h

 

Source: www.sanygroup.com

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