Passion ignites celebration, smile guides service

To fulfill the reception work and press ahead with celebration preparations, on the night of November 30, the volunteer training for Yuchai's 60th anniversary celebration was held at Yuchai Culture Center. Pang Mei, vice dean and associate professor of the College of Music Performance of Yulin Normal University (YLNU), gave an impressive lecture to volunteers on reception etiquette. Ye Bin, deputy Party secretary of Yuchai Machinery Co., Ltd. (YM), presided over the lecture.

Ye speaks at the volunteer training

According to sources, more than 800 young volunteers will serve Yuchai's 60th anniversary celebration. Ye hoped the young volunteers will fully understand the meaning of service, raise their sense of service responsibility, constantly enrich themselves and improve service capacity, thereby better serving the celebration. 　

Pang interpreted service essence from such aspects as the definition, basic functions and fundamental concept of service etiquette, underlining "sweet smile and warm service" are basic requirements for receptionists. Besides, she cited photos of volunteers for great events such as the Beijing 2008 Olympic Games and the 8th Small and Medium Enterprises Expo (Yulin China) to elaborate on how to build personal images, including essentials of appearance, clothing, manners, civilized reception, etc.

Pang (1st L) interacts with the celebration volunteers

Also, Pang made her interpretation easier to understand through a fashion show, interactions and stage performance, to make trainees understand the basic etiquette and quality of dealing with people breezily. The trainer taught enthusiastically and the trainees listened carefully. During the training, the trainees were affected by the trainer's witty and humorous remarks and applauded her for graceful demonstration. 　

The training is aimed to instill the service concept into volunteers, thereby building a high-caliber and high-efficiency service team and making volunteers shine in the celebration. 

(Text by Yang Si, photo by Tang Hui)